Orders with unfinished payments in GA transactions

Hi!

We are using the TM ecomm implementation out of the box and have orders in our Google Analytics that have not been paid at the PSP.

Attached is a screenshot from GA and the Magento backend where you can see that e.g. 100048420 never reached the success page and should not have been recorded as a 'purchase' transaction.

We are using the infamous one step checkout and Multisafepay as PSP.

How can I correct this behaviour?

Please Log in or Create an account to join the conversation.

The first step is analyzing this is to see which GA data are loaded on the OneStepCheckout site. Use the relevant GA debugging tools for this. Most likely this is missing. Also make sure to checkout the GitHub repo of this extension and see if the Closed Issues match yours. This forum is deprecated in favor for GitHub.

Please Log in or Create an account to join the conversation.