Extension Refund Policy

We aim to be transparent and fair. Following from this, we offer refunds for extensions and do so under the well thought terms & conditions, which are explained here on this page. Make sure to understand this policy, before purchasing the extension.

Full refunds - 7 day money back guarantee

Full refunds are granted if all of the following conditions apply:

• No support time has been spent yet.
• The request for a full refund is made within the first 7 days after purchase

Please note that we will still ask you questions on the refund. We do not have a no-questions-asked policy.

Full refunds - issue-based

Full refunds are granted if all of the following conditions apply:

• Shortcomings or incompatibilities for which our extension is responsible
• We can not offer a solution in reasonable time
• The issue is reproduced in environments that meet our system requirements
• The request for a full refund is made within the first 30 days after purchase

Partial refunds

If you are not happy with our extension, you can get a refund within 30 days after purchase - minus 25 Euro cancellation charges, unless a full refund is in place. We call this a partial refund.

Partial refunds are granted if all of the following conditions apply:

• When a full refund is not applicable (see above)
• When the request for a partial refund is made within the first 30 days after purchase
• When both parties (you and us) agree on this partial refund

You can ask for a partial refund under the following circumstances:

• When the environment does not live up to our system requirements
• When the extension does not fit in your business plans anymore

On support subscriptions and refunds

Note that we do not make money by selling you software code. Instead, you purchase a support subscription, which gives you our effort and time. If we have already spent hours and are unable to find a solution, a full refund is in place. If we have already spent hours, and you want to a refund, while the terms above do not apply, we have to see how a refund can also apply to our time spent. This is done in all honesty. We hope you understand.