Full refunds - 7 day money back guarantee

Full refunds are GRANTED if all of the following conditions apply:

• No support time has been spent yet.
• The request for a full refund is made within the first 7 days after purchase

Please note that we will still ask you questions on the refund.

---

Full refunds - issue-based

Full refunds are GRANTED if all of the following conditions apply:

• Shortcomings or incompatibilities for which our extension is responsible
• We can not offer a solution in reasonable time
• The issue is reproduced in environments that meet our system requirements
• The request for a full refund is made within the first 30 days after purchase

---

Partial refunds

If you are not happy with our extension, you can get a refund within 30 days after purchase - minus 25 Euro cancellation charges, unless a full refund is in place. We call this a partial refund.

Partial refunds are GRANTED if all of the following conditions apply:

• When a full refund is not applicable (see above)
• When the request for a partial refund is made within the first 30 days after purchase
• Wen both parties (you and us) agree on this partial refund

You can ask for a partial refund under the following circumstances:

• When the environment does not live up to our system requirements
• When the extension does not fit in your business plans anymore

---

On support subscriptions and refunds

Note that we do not make money by selling you software code. Instead, you purchase a support subscription, which gives you our effort and time. If we have already spent hours and are unable to find a solution, a full refund is in place. If we have already spent hours, and you want to a refund, while the terms above do not apply, we have to see how a refund can also apply to our time spent. This is done in all honesty. We hope you understand.