Shopping FAQ

Can I still use my extension after the subscription expires?

Yes, you can. The software subscriptions we offer on our site give you two things:

  1. Access to the download-folders of that specific extension
  2. Support on that extension for the duration of the subscription

After the subscription has expired, you can still use the extension without limitations. Access to the download-folder is denied after the subscription expires, so make sure to download all files before that happens.

I paid tax while I'm a EU business. Can you refund me the tax?

If you are from the EU, when you place an order in our shop, you have the option to do so as an EU business (by entering your EU VAT ID) or as an EU individual. The choice is yours. However, if you have placed an order as EU individual, we can't simply refund you the tax if you show us your VAT ID - that's completely illegal in bookkeeping terms. Instead, place a new order and make 100% sure to place it with your account mentioning the right EU VAT, and make sure the tax sum of this order is correct before actually placing the order. This will create a duplicate order. Next, send us an email to cancel the original order. After this, we will refund you the money.

We advice you to not place any order anywhere, unless you are agreeing to the taxes that are calculated in that order. It will save you time and frustration.

What kind of tax do you charge?

The tax that is charged for on our Yireo site is dependent on the address details you enter during checkout.

  • People from outside the EU are not charged any tax at all.
  • Individuals within the EU will be charged the tax off their country of origin. Please note that for this to work properly, we will validate your IP address to match it with your country. More details can be found here.
  • Businesses within the EU will be charged no tax, following EU regulations for B2B transactions.

If you are European business and you want to place an order free of tax, please make sure you configure your VAT ID first within your account settings. Login to your Yireo Account. From the Dashboard, edit the Address that you want to order from. Make sure the country is configured, and enter your VAT ID. Once entered, our system will verify your VAT ID and if it is correct, you will be allowed to place orders without tax.

Make sure to remove the country prefix (NL, DE, FR, IT) from the VAT ID you are entering.

How can I pay?

In the Yireo Shop we offer two methods for you to pay: PayPal and MultiSafePay. The latter is a payment provider giving support for VISA, MasterCard, Maestro, giropay, SOFORT and iDEAL. We do not accept payment through other methods than these.

It is possible to transfer money directly to us (PayPal manual transfer only), but we still require you to place an order through our Yireo Shop. Only with a valid order, a money transaction can be made legit.

Will I be charged every year?

We work with one-time only fees, we will not automatically renew your subscription for you. If you want to renew your subscription, you will need to renew this yourself.

Can I get a printed invoice?

Nowadays, electronic invoices are as good as printed invoices. There's no requirement anymore to send invoices through physical mail. Because our entire sales mechanism runs through the web, Yireo only sends out invoices electronically. These invoices can be printed out by yourself if you have a paper-based bookkeeping.

My order is pending

If the payment through our website fails, your order will be set to Pending. Once the payment has been done (for instance, through PayPal) then the order is set to Completed. If the payment transaction fails, the order will still be pending.

Reasons why the payment transaction might fail: Creditcard transaction was denied; Payment timeout was reached; PayPal did not confirm the PayPal order right away. If you have an order that is still pending while it should not, contact us so we can fix this.

Can I get a discount?

When we run promotions, we do not run them for you specifically, we run them for everybody to be fair. If you want to know about discounts, listen to our tweets (@yireo), watch our Facebook-page or subscribe to our blog. As soon as there is some kind of discount, we will definitely notify you through these challenges. Ofcourse, the world is about giving and taking, so if you have a proposal drop us a mail.

Do you offer refunds?

Yes, we do. Whenever an extension can not be made to work, we will refund the purchase of that extension. Note that - to prevent abuse of our refund policy - we simply try out utterbest to fix any issue. If you are reporting an issue, we need to try to fix that issue, no matter what circumstances. This guarantees that your problem is fixed and our extension does what it should do. See the our Extension Refund Policy guide for details on when a refund applies and when not.

For services, refunds are based on the time we have already spent. If we have not worked yet on the service (so no time is spent), you can simply cancel the service and we will return the money back to you. Once we have started working, we can only refund that part that we did not work yet.